NTT DATA seeks a driven Helpdesk Senior Associate with ITIL expertise to enhance our IT Service Desk operations. Join our innovative and adaptable team in Bangalore and contribute to accelerating client success.

This role offers an opportunity to provide essential IT support and guidance to end-users, ensuring smooth operation of various IT systems and applications. You will be instrumental in maintaining a high level of service and supporting the organization's technological advancement.

Deliver outstanding IT Service Desk support, offering guidance and training to end-users across diverse IT devices, applications, and processes. Accurately record, update, and escalate support issues to the appropriate channels in a timely manner. Assist with all IT onboarding activities for new and existing end-users.

Collaborate with internal IT teams on system testing, integration, and ongoing maintenance. Actively research and identify new IT business tools to benefit both business users and the IT department. Propose, evaluate, and implement improvements to processes and technologies, demonstrating a commitment to continuous learning and growth within various IT domains.

Candidates must possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong team-player attitude is essential, as is the flexibility to work 24/7 rotational shifts, including weekends and public holidays, with mandatory work-from-office presence.

Strong troubleshooting skills for bug identification and resolution are required. The ability to work autonomously within a diverse global team is crucial. Proficiency in troubleshooting common IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is necessary.