Join NTT DATA, a global leader in business and technology services, and contribute to a forward-thinking and inclusive organization. We are seeking a skilled Helpdesk Senior Associate with ITIL knowledge to enhance our support team in Noida, India.

This role is crucial for ensuring the smooth operation of our IT systems by providing expert technical support and resolving issues efficiently. You will be part of a dynamic team dedicated to accelerating client success and making a positive societal impact through innovation.

NTT DATA is committed to fostering a diverse and adaptable work environment. As a Global Top Employer with a significant presence across more than 50 countries, we offer opportunities for growth and collaboration within a robust ecosystem of partners.

Provide comprehensive technical support, including troubleshooting Windows operating systems with registry edits, MAC optimization and troubleshooting, MDM, and Autopilot device setup. You will also manage SCCM, Amazon Workspaces, Citrix, and perform basic Active Directory troubleshooting.

Resolve issues related to Outlook, printers, external monitors, docking stations, and network drives. Act as a liaison between customers and internal departments to ensure timely resolution of all online system problems.

Conduct device collection, retrieval, and replacement. Install, maintain, and optimize desktop and notebook configurations. Diagnose and resolve product performance issues, performing necessary maintenance and repair services to ensure customer satisfaction.

A Graduate degree with relevant experience and knowledge in a technical support role is required. Proficiency in troubleshooting Windows 10 and Win 8 operating systems, PC hardware, and basic knowledge of Internet Explorer, Networking, Messaging, and MS Office applications are essential.

Familiarity with COTS applications and ITIL best practices is expected. The role involves rotational shifts and requires strong problem-solving skills and a customer-centric approach.

We are looking for individuals who are technically sound and eager to grow with a leading global technology services company. The ability to work effectively in a fast-paced environment is key to success in this position.