Join NTT DATA, a global leader in IT services, as a Helpdesk Senior Associate in Bangalore. We are looking for innovative and passionate individuals to contribute to our forward-thinking organization. This role offers an exciting opportunity to grow with us and be part of a team dedicated to client success and societal impact through responsible innovation.

At NTT DATA, we believe exceptional people drive our success. We are committed to fostering a diverse, adaptable, and inclusive workplace where employees can develop professionally and personally, ensuring a bright future for both the company and its team members.

Provide outstanding IT Service Desk support, guidance, and training to end-users across various IT devices, applications, and processes. Accurately record, update, and escalate support issues to the appropriate next level promptly. Assist with all IT onboarding activities for new end-users. Collaborate with internal IT Teams on system testing, integration, and maintenance activities.

Proactively discover and suggest new IT business tools to benefit both business users and the internal IT Team. Actively seek, suggest, evaluate, and implement improvements to existing processes and technologies. Embrace opportunities to learn and grow within other IT business areas.

Essential qualifications include excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong capacity for teamwork and effective communication with diverse stakeholders is crucial. Candidates should possess robust troubleshooting skills, with a proven ability to identify and resolve bugs. The ability to work independently within a dynamic global team is also important.

Proficiency in IT software and hardware troubleshooting is required, including knowledge of Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. While not mandatory, ITIL Foundation certification is a plus. Flexibility to work in a rotational 24/7 environment, including potential overtime and weekend work as per business demands, is necessary.