NTT DATA is seeking a seasoned Helpdesk Senior Associate with ITIL expertise to join our dynamic team. This role offers an exciting opportunity to grow with a leading global technology services company committed to innovation and client success.

As a Senior Associate, you will play a crucial support role, acting as a vital link between our customers and internal departments within the client infrastructure. We are looking for individuals who are passionate about technology and dedicated to providing exceptional service.

Provide essential Level 1 technical guidance for identifying, prioritizing, and resolving reported issues through phone, email, and chat support.

Effectively manage and troubleshoot issues related to MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.

Deliver outstanding customer service, demonstrating strong comprehension and writing abilities to ensure clear and effective communication.

Collaborate with various departments to facilitate seamless resolution of customer concerns.

This position requires candidates to be a Graduate with 3 to 5 years of relevant experience.

Exceptional communication and comprehension skills, including strong writing abilities and experience with international calls, are essential.

Demonstrated excellence in customer handling is a must.

Must be comfortable working in rotational shifts to provide 24x7 support coverage.

This role is strictly mandate work from office.