Join NTT DATA as a Helpdesk Senior Associate, bringing your expertise in ITIL best practices to a dynamic global team. This role offers an opportunity to grow with a forward-thinking organization committed to innovation and client success. Be part of an inclusive and adaptable environment where your contributions significantly impact our services.

We are a leading digital infrastructure provider, serving a substantial portion of the Fortune Global 100 and investing heavily in research and development. Our mission is to accelerate client success and foster positive societal impact through responsible innovation. As a Global Top Employer with experts across more than 50 countries, we offer unparalleled capabilities in AI, cloud, security, and application services.

Provide L2 technical guidance for identifying, prioritizing, and resolving reported problems via phone, email, and chat. This includes engaging in recognition, research, isolation, resolution, and follow-up steps.

Serve as a key liaison between customers and various departments within the Client Infrastructure, acting in a supportive role to ensure smooth operations. You will leverage strong troubleshooting skills across a range of technologies.

Effectively manage ITIL best practices concerning Incident and Request Management procedures. Ensure efficient ticket handling and prompt resolution to maintain high service standards for our clients.

A Graduate degree is required, with B.Tech/B.E or any other technical degree being preferred.

Possess a minimum of 1 year of international calling experience, demonstrating excellent comprehension and writing skills. Strong customer handling abilities are essential for this role.

Must be comfortable working rotational shifts within a 24x7 support window. A solid understanding of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications is necessary.