NTT DATA seeks enthusiastic and innovative individuals to join our growing team. We offer an inclusive and forward-thinking environment where you can develop your career.

This role involves providing L2 technical support for identifying, prioritizing, and resolving reported issues through various communication channels. You will act as a key liaison between customers and internal departments, ensuring smooth technical operations.

This is a full-time position requiring a commitment to 24/7 support operations, including rotational shifts. We value strong communication and customer-handling skills, essential for success in this role.

Deliver L2 technical guidance for issue identification, prioritization, and resolution via phone, email, and chat.

Engage in comprehensive troubleshooting, including research, isolation, resolution, and follow-up steps for reported problems.

Serve as a primary liaison between customers and internal departments within the Client Infrastructure, ensuring effective communication and problem-solving.

Apply sound knowledge of ITIL best practices, specifically in Incident and Request Management procedures.

Possess strong troubleshooting skills for MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.

Demonstrate sound knowledge of ITIL best practices concerning Incident and Request Management.

Must be a graduate, with a B.Tech/B.E. or other technical degree being preferred.

Require 1 year of international calling experience, coupled with excellent comprehension and writing abilities.

Excellent customer handling skills are essential, as is comfort working in rotational shifts within a 24x7 support window.