Join NTT DATA as a Helpdesk Senior Associate and provide top-tier IT Service Desk support. You'll be instrumental in guiding end-users through various IT devices, applications, and processes. This role offers a fantastic opportunity to learn, grow, and contribute to a leading global technology services company.

Key responsibilities include delivering exceptional support and training to end-users, meticulously recording, updating, and escalating support issues. You will also manage IT onboarding activities, collaborate with internal IT teams on system testing and maintenance, and actively research and propose new IT business tools. Driving process and technology improvements, and demonstrating a willingness to expand your expertise into other IT business areas are also crucial aspects of this role.

We are seeking candidates with excellent English communication skills, both written and verbal, coupled with outstanding customer service abilities. A strong team-player attitude is essential. This position requires flexibility for 24/7 rotational shifts and involves mandatory work from the office. Candidates must possess robust troubleshooting, bug-finding, and resolution skills, with the ability to work independently within a global team environment. Proficiency in troubleshooting IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required.