Join NTT DATA as a Helpdesk Senior Associate, bringing your ITIL expertise to our Bangalore team. This role focuses on providing exceptional support to users, ensuring seamless operations through effective problem-solving and clear communication. You will be instrumental in maintaining high system uptime and user satisfaction.

NTT DATA is a global leader in digital transformation, dedicated to accelerating client success and positively impacting society. As part of NTT Group, we invest significantly in R&D, fostering innovation across our extensive network of experts in over 50 countries.

As a Service Desk Senior Associate, you will manage customer interactions, meticulously logging reported issues in the ITSM system. You will identify, diagnose, and resolve user issues related to hardware, software, networks, and peripherals. This involves applying fixes, investigating root causes, and providing essential technical guidance via phone, email, and chat. You will also screen and refer internal inquiries and work requests, acting as a key liaison between customers and internal departments to ensure timely and accurate resolution of all online system problems.

Ideal candidates possess university education, preferably a technical degree or relevant Microsoft certifications. A strong understanding of Microsoft Operating Systems (local and Hybrid, Office and Remote administration) and the Microsoft Office suite is essential. Excellent troubleshooting, analytical, and problem-solving skills are required, alongside superb communication and customer service abilities. Fluency in English is a must. The role demands flexibility to work in rotational shifts (24/7) and a commitment to working from the office five days a week.