Join NTT DATA as a Helpdesk Senior Associate, a crucial role focused on providing L1 technical support and ensuring seamless client infrastructure operations. This position involves acting as a key liaison between customers and internal departments, addressing technical challenges through phone, email, and chat channels.

We are seeking proactive individuals who are passionate about technology and client satisfaction. If you thrive in a collaborative environment and are adept at problem-solving, we encourage you to apply and grow with our innovative team.

Deliver first-level technical guidance for identifying, prioritizing, and resolving reported issues via phone, email, and chat. Serve as a primary link between clients and various internal departments within the Client Infrastructure team. Apply strong troubleshooting skills to resolve a wide range of technical problems efficiently. Collaborate effectively within a diverse global team, while also being capable of working independently. Leverage hands-on experience with SD CRM tools, particularly ServiceNow, for case management and resolution.

A Bachelor's degree or equivalent is required. Possess strong communication, comprehension, and writing skills, with prior international calling experience being advantageous. Demonstrate exceptional customer handling abilities and a commitment to providing superior service. Must be comfortable working in rotational shifts to provide 24x7 support coverage. This is a mandatory work-from-office position. Requires 3 to 5 years of relevant experience in a helpdesk or technical support role.