Join NTT DATA as a Helpdesk Senior Associate, specializing in ITIL. This role is crucial in providing technical guidance and resolving issues for clients. You will act as a key liaison between customers and internal departments, ensuring smooth IT operations.

We seek individuals passionate about innovation and growth within an inclusive and adaptable organization. If you are driven to make a positive impact and excel in a forward-thinking environment, this is an excellent opportunity.

Deliver L1/L1.5 technical support through phone, email, and chat, focusing on identifying, prioritizing, and resolving reported problems.

Effectively troubleshoot a wide range of issues, including MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. Possess strong bug-finding and resolution capabilities.

Demonstrate excellent understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, and Microsoft Intune. Utilize analytical tools such as Service Now, Excel, and Power BI for effective problem-solving.

A graduate degree is required, complemented by strong communication, comprehension, and writing skills, with experience in international calling being a plus.

Exceptional customer handling skills are essential, along with comfort working in rotational shifts and providing 24x7 support. This is a mandatory work-from-office position.

Ideal candidates will possess 3-5 years of relevant experience and the ability to work independently within a diverse global team environment.