Join NTT DATA as a Helpdesk Senior Associate, contributing to technical guidance and problem resolution. This role involves acting as a key liaison between clients and internal departments to ensure seamless IT infrastructure support.

We are seeking individuals with a strong understanding of ITIL best practices and excellent customer service skills to uphold our commitment to client success and societal impact through responsible innovation.

Provide L2 technical guidance for identifying, prioritizing, and resolving reported issues via phone, email, and chat. This includes recognizing, researching, isolating, and resolving problems, followed by necessary follow-up actions.

Serve as a crucial link between customers and various departments within the Client Infrastructure, ensuring efficient communication and problem escalation. Leverage strong troubleshooting knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.

A graduate with a B.Tech/B.E. or equivalent technical degree is preferred. Must possess at least 1 year of international calling experience, coupled with strong comprehension and writing skills. Excellent customer handling abilities are essential.

Candidates must be comfortable working in rotational shifts to support a 24x7 operational window. A solid grasp of ITIL best practices, specifically around Incident and Request Management procedures, is required.