NTT DATA is seeking a driven Helpdesk Senior Associate with ITIL expertise to join our dynamic team in Bengaluru, India. This role offers an excellent opportunity for individuals passionate about technology and customer service to grow within a leading global IT services provider.

We are committed to fostering an inclusive and forward-thinking environment where innovation thrives. If you're ready to contribute to client success and societal impact through responsible technology, we encourage you to apply.

In this role, you will provide essential L2 technical guidance, managing the identification, prioritization, and resolution of reported issues via phone, email, and chat. Your responsibilities will encompass thorough research, isolation, and resolution of problems, ensuring efficient follow-up steps.

You will act as a crucial liaison between customers and various internal departments within the Client Infrastructure, offering strong troubleshooting skills for MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications. A solid understanding of ITIL best practices, particularly in Incident and Request Management, is key to success in this position.

The ideal candidate will be a Graduate, preferably with a B.Tech/B.E or equivalent technical degree, holding a Helpdesk Senior Associate position at Grade-5. You should possess excellent communication skills, including 1 year of international calling experience, coupled with strong comprehension and writing abilities.

Exceptional customer handling skills are a must. This role requires flexibility to work in rotational shifts, providing 24x7 support. Familiarity with ITIL best practices for Incident and Request Management is essential for effective problem-solving and service delivery.