Join NTT DATA, a global leader in business and technology services, as a Senior Helpdesk Associate specializing in ITIL practices. We are seeking dedicated professionals to contribute to our forward-thinking organization in Noida, Uttar Pradesh. This role is essential for ensuring seamless IT operations and user satisfaction.

This position offers a competitive salary and benefits package, focusing on delivering exceptional support from our Noida office.

As a Senior Service Desk Associate, you will be instrumental in assisting users via phone, chat, and email to resolve hardware, software, and network issues. You will meticulously document service requests, diagnose problems, and escalate issues for timely resolution.

Key responsibilities include managing customer interactions within our ITSM system, identifying and fixing issues, and investigating root causes. You will provide technical guidance, act as a liaison between users and support teams, and ensure all online system problems are resolved efficiently.

Ideal candidates will possess a technical degree or relevant Microsoft certifications, with a strong understanding of Microsoft Operating Systems and the Office suite. Prior experience in providing hybrid IT support (both office and remote) is highly advantageous.

Essential qualifications include exceptional analytical and problem-solving abilities, strong troubleshooting skills, and excellent communication and customer service proficiency. Fluency in English is required, and flexibility for shift work may be necessary.