Join NTT DATA, a global leader in business and technology services, as a Helpdesk Senior Associate. This role is crucial in ensuring seamless IT operations for our clients by providing expert support.

We are looking for individuals who are innovative, passionate, and eager to grow within a supportive and forward-thinking organization. If you thrive in an inclusive and adaptable environment, this is an excellent opportunity to advance your career.

As a Helpdesk Senior Associate, you will manage customer interactions, meticulously recording reported issues within the ITSM system. Your role involves identifying, prioritizing, and resolving problems related to hardware, software, networks, and peripherals through phone, chat, and email.

You will also provide technical guidance, investigate root causes of issues using established processes, and act as a coach and escalation point for junior team members. This position requires effective communication to ensure accurate and timely problem resolution, maintaining maximum user uptime.

Ideal candidates will possess a university education, preferably a technical degree or relevant Microsoft certifications. Experience in providing hybrid (office and remote) IT support is highly advantageous, alongside familiarity with Microsoft Operating Systems and the Microsoft Office suite.

Essential skills include strong problem-solving abilities, excellent communication, and exceptional customer service. Fluency in English is required, and flexibility to work shifts may be necessary. This role is for direct staff employment with NTT DATA Services.