Join NTT DATA as a Helpdesk Senior Associate and become a key part of our innovative team. We're seeking individuals who are passionate about technology and eager to grow with a forward-thinking organization. If you thrive in an inclusive and adaptable environment, this is your opportunity to make a significant impact.

This role is based in Bangalore, India, and requires fluency in German. You'll be at the forefront of providing exceptional IT support, contributing to system improvements, and supporting business users with cutting-edge tools.

As a Helpdesk Senior Associate, you will deliver outstanding IT Service Desk support, offering guidance and training to end-users across various IT devices and applications. You will diligently record, update, and escalate support issues to ensure timely resolution.

Your duties will also include supporting all IT onboarding activities for new users, collaborating with internal IT Teams on system testing and maintenance, and actively seeking and evaluating new IT business tools. A crucial aspect of this role involves identifying, suggesting, and implementing improvements to both processes and technology, while maintaining a willingness to learn and grow within other IT business areas.

To excel in this position, you need excellent English written and German verbal communication skills, complemented by exceptional customer service abilities. You should be a strong team player, comfortable working in a diverse global team and able to work independently.

This role requires the ability to work 24/7 rotational shifts with mandatory work from office. Essential technical skills include strong troubleshooting capabilities, bug detection and resolution, and comprehensive knowledge of IT software and hardware such as Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.