Join NTT DATA, a global leader in IT services, and contribute to our innovative team as a Helpdesk Senior Associate with German fluency. This role offers a dynamic environment to grow your IT career while supporting our business users and internal IT teams. We are committed to fostering an inclusive and forward-thinking workplace where your contributions positively impact society.

Provide expert IT Service Desk support, offering guidance and training on various IT devices, applications, and processes. You will be responsible for accurately recording, updating, and escalating support issues to ensure timely resolution. This role also involves supporting IT onboarding activities for end-users and collaborating with internal IT teams on system testing, integration, and maintenance. A key aspect is discovering and implementing new IT business tools and suggesting process and technology improvements to enhance efficiency.

The ideal candidate possesses excellent English written and spoken German communication skills, coupled with exceptional customer service abilities and a strong team player mentality. Essential troubleshooting skills, including bug identification and resolution, are crucial. Proficiency in IT software and hardware troubleshooting, covering Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required. This position mandates willingness to learn and grow within diverse IT business areas and requires availability for 24/7 rotational shifts, week offs, and mandatory work from office. Comfort working with various stakeholders is also essential.