Join NTT DATA as a Helpdesk Senior Associate, a pivotal role focused on providing exceptional IT support and contributing to the company's innovative environment. This position is ideal for individuals seeking to grow within a forward-thinking organization and make a significant impact.

This role is based in our Bangalore, Karnataka office, requiring a commitment to working from the office as part of a dynamic global team. You will be instrumental in ensuring seamless IT operations and end-user satisfaction.

As a Helpdesk Senior Associate, you will deliver outstanding IT Service Desk support, including guidance and training on various IT devices and applications.

Key duties involve accurately recording, updating, and escalating support issues, as well as managing all IT onboarding activities for end-users.

You will collaborate with internal IT teams on system testing, integration, and maintenance, while actively seeking and evaluating new IT business tools. The role also encourages identifying, suggesting, and implementing process and technology improvements, with opportunities to learn and expand into other IT business areas.

We are looking for candidates with excellent English written and spoken German communication skills, coupled with exceptional customer service abilities.

A strong ability to work effectively within a team is essential, as are excellent communication skills for interacting with diverse stakeholders. You should possess strong troubleshooting and bug-finding skills, with the capability to work independently within a global setting.

Proficiency in IT software and hardware troubleshooting is required, specifically for Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. Please note that this position requires 24/7 rotational shifts, week offs, and mandatory work from office.