Join NTT DATA as a Helpdesk Associate and leverage your technical troubleshooting skills. This role involves supporting users and resolving online system issues efficiently. If you are passionate about technology and eager to grow within a global leader, we encourage you to apply. Be part of an inclusive and forward-thinking organization dedicated to accelerating client success and positive societal impact.

NTT DATA is a prominent business and technology services provider, recognized for its work with a significant portion of the Fortune Global 100. We are at the forefront of AI and digital infrastructure, offering extensive capabilities in enterprise-scale AI, cloud, security, and data center services. Our commitment lies in guiding organizations towards a sustainable digital future through expert consulting and industry solutions. With a presence in over 50 countries and a strong focus on R&D investment, we foster innovation and local expertise.

Provide technical support for a range of issues including Windows troubleshooting (registry edits, boot issues, network connectivity, optimization), MAC troubleshooting, MDM, Autopilot device setup, SCCM, Amazon Workspaces, and Citrix support. Troubleshoot Active Directory (basic), Outlook, printer issues, external monitors, docking stations, and network drives. Act as a key liaison between customers and internal departments to ensure accurate and timely resolution of all online system problems. Manage a rotational shift schedule to ensure continuous support coverage.

Diagnose and resolve technical hardware and software issues for end-users. Document all troubleshooting and resolution steps accurately. Maintain excellent communication with end-users and provide exceptional customer service throughout the support process. Proactively identify and report recurring technical issues to management.

A Graduate degree is required, along with a minimum of 2 years of experience in a technical support role. Proficiency in Windows troubleshooting, including registry editing, and experience with MAC troubleshooting are essential. Familiarity with MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citrix, basic Active Directory, Outlook, printer support, external monitors, docking stations, and network drives is necessary. A solid understanding of PC hardware, basic internet explorer, networking concepts, messaging, MS Office, and COTS applications is also expected.

Must possess fluent English speaking abilities, with excellent writing and comprehension skills. Exceptional customer handling skills are a must. The role involves working in a rotational shift environment.