Join NTT DATA, a global leader in business and technology services, as a Helpdesk Associate. This role offers a fantastic opportunity to contribute to our innovative and forward-thinking organization. You'll be instrumental in resolving technical issues and ensuring smooth operations for our clients. If you thrive in a dynamic environment and are passionate about technology, we encourage you to apply.

Provide expert technical troubleshooting for a range of issues, including Windows (registry edits, boot problems, network connectivity, optimization), macOS, mobile device management (MDM), and Autopilot device setup. Handle support for SCCM, Amazon Workspaces, Citrix, Active Directory basic troubleshooting, Outlook, printers, external monitors, docking stations, and network drives.

Act as a crucial liaison between clients and internal departments, ensuring that all online system problems are addressed accurately and efficiently. This role demands excellent communication and problem-solving skills.

We are seeking a Graduate with a minimum of 2 years of experience in a technical support capacity. Essential technical proficiencies include Windows 10/8 troubleshooting, PC hardware knowledge, basic understanding of Internet Explorer, networking, messaging, MS Office, and COTS applications.

Exceptional command of the English language, both spoken and written, is mandatory. Candidates must possess outstanding comprehension and customer handling abilities. This position requires adaptability to rotational shifts.