Join our dynamic team as a Helpdesk Associate, focusing on technical troubleshooting. This role is crucial in providing essential support through various communication channels.

As part of NTT DATA, a global leader in digital infrastructure and AI, you'll contribute to accelerating client success and societal impact. We are committed to innovation and fostering an inclusive, adaptable environment.

This is an excellent opportunity to leverage your technical skills and grow within a forward-thinking organization that values local talent and provides comprehensive support for employee development.

Provide expert technical guidance to resolve reported issues via phone, email, and chat. This involves identifying, prioritizing, and resolving problems through research, isolation, and follow-up.

Act as a key liaison between customers and internal departments within the client infrastructure. You will be instrumental in ensuring smooth communication and efficient problem resolution.

Apply strong troubleshooting knowledge for MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. Ensure adherence to ITIL best practices for Incident and Request Management.

We are seeking candidates with a Bachelor's degree, ideally in a technical field such as B.Tech or B.E., for this Grade-4 Service Desk position.

Possess a minimum of 1 year of international calling experience, coupled with excellent communication, comprehension, and writing abilities. Strong customer handling skills are essential.

Comfort working in rotational shifts to provide 24x7 support is required. Demonstrated troubleshooting proficiency across various software and hardware is key to success in this role.