Join NTT DATA's innovative team as a Helpdesk Associate focused on technical troubleshooting. This role offers an excellent opportunity to grow within a forward-thinking and inclusive organization.

We are seeking technically adept individuals to resolve system issues efficiently and effectively. You will act as a crucial link between our users and internal departments, ensuring a smooth and accurate resolution of all online system problems.

Provide expert technical troubleshooting for a wide range of issues, including Windows operating system problems (boot failures, network connectivity, performance optimization), MAC optimization and troubleshooting, and mobile device management.

Manage and set up Autopilot devices, and provide support for SCCM, Amazon Workspaces, and Citrix environments. Troubleshoot Active Directory, Outlook, printers, external monitors, docking stations, and network drives. Ensure timely and accurate resolution of all technical issues faced by users.

A Graduate degree coupled with relevant experience or knowledge in a technical support capacity is required. Proficiency in troubleshooting Windows 10 and Win 8, PC hardware, basic Internet Explorer, networking concepts, messaging systems, and MS Office is essential.

Exceptional communication skills are vital, including fluency in English, strong writing and comprehension abilities, and excellent customer handling skills. The role requires a Rotational shift schedule and is strictly work-from-office.