Join our dynamic team as a Helpdesk Associate-L1 Technical, offering crucial support in identifying, prioritizing, and resolving technical issues via phone, email, and chat. This role acts as a vital link between our clients and internal departments, ensuring smooth operation of client infrastructure. You will leverage your troubleshooting expertise to assist users with common software and hardware problems.

This position is ideal for someone with strong problem-solving abilities and a passion for delivering excellent customer service in a global IT services environment.

- Provide Level 1 technical support, addressing user-reported problems through phone, email, and chat. - Act as a liaison between customers and internal technical teams to facilitate issue resolution. - Troubleshoot common issues related to MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. - Adhere strictly to organizational policies and procedures. - Manage and resolve customer queries efficiently and professionally.

- Must be a Graduate with 1+ years of international calling experience. - Possess excellent customer handling skills and the ability to work independently. - Demonstrate strong verbal communication skills in both English and Polish. - Comfortable working in rotational shifts. - Possess good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.