Join NTT DATA, a global leader in technology services, as a Helpdesk Associate-ITSM in Bangalore, Karnataka. We are seeking proactive individuals passionate about technology and eager to grow within a forward-thinking organization.

At NTT DATA, our employees are the cornerstone of our success. We pride ourselves on fostering an inclusive and adaptable environment where innovation thrives. If you're ready to contribute to a company that's driving digital transformation and positively impacting society, we encourage you to apply.

This role offers an excellent opportunity to develop your IT career within a dynamic team environment. We are committed to helping our people grow both professionally and personally, ensuring a bright future for all.

In this role, you will be instrumental in providing outstanding IT Service Desk support to end-users. This includes offering guidance and training on various IT devices, applications, and processes.

Key duties involve meticulously recording, updating, and escalating support issues to the appropriate teams in a timely fashion. You will also play a vital part in IT onboarding activities for new users and collaborate closely with internal IT teams on system testing, integration, and ongoing maintenance.

Furthermore, you will actively participate in discovering and evaluating new IT business tools to benefit both our business users and internal IT staff. Your suggestions for process and technology improvements will be highly valued as we continuously strive for enhancement. A willingness to learn and grow in other IT business areas is also a key aspect of this role.

Essential qualifications for this position include excellent command of the English language, both written and verbal, coupled with exceptional customer service skills. A great team player attitude is fundamental, along with strong communication abilities to engage effectively with diverse stakeholders.

We require robust troubleshooting skills for identifying and resolving bugs, alongside the capacity to work autonomously within a global team. Proficiency in IT software and hardware troubleshooting is a must, encompassing knowledge of Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.

Preferred qualifications enhance your application, including knowledge of First Level Support for business applications like Oracle, Workday, BI, and Agile. Familiarity with Desktop Support and ITIL Concepts and Processes is also advantageous. Experience with Microsoft Applications such as MS Visio, MS Excel, and MS PowerPoint is a plus.