Join NTT DATA's dynamic team as a Helpdesk Associate in Bangalore, Karnataka. We seek passionate individuals eager to grow with an innovative and inclusive organization. This role offers a fantastic opportunity to be part of a forward-thinking company and contribute to our mission of accelerating client success and positively impacting society through responsible innovation.

Deliver outstanding IT Service Desk support, providing guidance and training on various IT devices, applications, and processes. You will be responsible for accurately recording, updating, and escalating support issues to the appropriate teams. This role also involves supporting IT onboarding for end-users, collaborating with internal IT teams on system testing and maintenance, and actively seeking and evaluating new IT business tools. We encourage a proactive approach to identifying and implementing process and technology improvements, fostering a culture of continuous learning and growth within diverse IT business areas.

We are looking for candidates with excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong team player attitude is essential. This position requires flexibility for 24/7 rotational shifts, with mandatory work from office. Strong troubleshooting skills, including bug identification and resolution, are key. The ability to work independently within a diverse global team is also important. Proficiency in IT software and hardware troubleshooting, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required.