Join our dynamic team as a Helpdesk Associate, providing essential IT support and contributing to a positive user experience. This role is perfect for individuals passionate about technology and eager to grow within a leading global organization.

At NTT DATA, we foster an inclusive and forward-thinking environment where innovation thrives. We are seeking motivated individuals who want to be part of our continued success and shape the future of digital services.

Deliver outstanding IT Service Desk support, offering guidance and training on various IT devices and applications. Responsibilities include accurately recording, updating, and escalating support issues promptly to ensure efficient resolution. You will also play a key role in IT onboarding activities for end-users, collaborating with internal IT teams on system testing, integration, and maintenance.

Actively explore and suggest new IT business tools to enhance support for both business users and our internal IT infrastructure. This position involves identifying, evaluating, and implementing process and technology improvements to optimize IT operations. A willingness to learn and expand knowledge into other IT business areas is highly valued.

We are looking for candidates with excellent English written and verbal communication skills, coupled with exceptional customer service abilities. Strong teamwork and collaboration are essential for this role. Please note that this position requires availability for 24/7 rotational shifts, with mandatory work from office.

Candidates should possess strong troubleshooting skills, with a talent for bug identification and resolution. The ability to work independently within a diverse, global team is crucial. Proficiency in troubleshooting various IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required.