NTT DATA is seeking a dedicated Helpdesk Associate with ITIL knowledge to join our team in Bengaluru. We are looking for innovative and passionate individuals to contribute to our forward-thinking organization. This role offers an opportunity to grow with a global leader in business and technology services.

Provide L2 technical support for problem identification, prioritization, and resolution via phone, email, and chat. This includes research, isolation, and follow-up steps. You will act as a liaison between customers and internal departments within the client infrastructure. Responsibilities also involve adhering to ITIL best practices for Incident and Request Management.

A Graduate degree is required, with a B.Tech/B.E or any technical degree preferred. Candidates must possess strong troubleshooting skills for MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications. Excellent customer handling, comprehension, and writing skills are essential. A minimum of 1 year of international calling experience is also required. Flexibility to work in rotational shifts within a 24x7 support window is necessary.