Join NTT DATA, a global leader in IT services, and contribute to our mission of accelerating client success through innovation. We are seeking a dedicated Helpdesk Associate with ITIL expertise to join our dynamic team in Noida, Uttar Pradesh. This role offers an opportunity to grow within a forward-thinking and inclusive organization committed to positive societal impact.

As a Helpdesk Associate, you will provide outstanding IT support, guidance, and training to end-users across various devices and applications. Key responsibilities include diligently recording, updating, and escalating support issues, facilitating IT onboarding for new users, and collaborating with internal IT teams on system testing and maintenance. You will also explore and recommend new IT business tools, contributing to process and technology enhancements, and demonstrate a commitment to learning and growth within IT Business areas.

This role requires excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong team player attitude is essential, as is the willingness to work 24/7 rotational shifts with mandatory work from office. You should possess robust troubleshooting skills, be adept at bug finding and resolution, and capable of working independently within a diverse global team. Proficiency in troubleshooting IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required.