Join NTT DATA as a Helpdesk Associate, a crucial role focused on providing L2 technical guidance and resolving IT issues. This position is ideal for proactive individuals seeking to grow within a forward-thinking and inclusive organization.

As part of our team, you will be instrumental in identifying, prioritizing, and resolving technical problems through various communication channels, ensuring seamless operations for our clients. Your role will involve research, isolation, and follow-up on reported issues, acting as a key liaison between customers and internal departments.

NTT DATA offers a dynamic environment where innovation and client success are paramount. We are a global leader in business and technology services, committed to accelerating client progress and positively impacting society through responsible innovation. Explore a career with a company that values expertise and invests heavily in research and development.

Provide L2 technical support, addressing user-reported problems via phone, email, and chat. Conduct thorough troubleshooting, including recognition, research, isolation, and resolution of technical issues.

Act as a vital link between clients and internal technical departments, ensuring effective communication and problem-solving. Maintain sound knowledge of ITIL best practices, specifically around Incident and Request Management procedures.

Deliver excellent customer service and handle inquiries efficiently. Be prepared to work in rotational shifts to support a 24x7 operational window.

A Graduate degree is required, with a preference for B.Tech/B.E or any other technical degree. Candidates must possess strong troubleshooting skills for MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.

Demonstrated knowledge of ITIL best practices for Incident and Request Management is essential. Excellent customer handling, comprehension, and writing skills are a must.

Previous experience in international calling for at least one year is beneficial. The ability to work comfortably within a rotational shift schedule is also required for this role.