NTT DATA is seeking a dedicated Helpdesk Associate with ITIL knowledge to join our team in Bangalore. We are looking for innovative and passionate individuals eager to grow with a forward-thinking organization. If you thrive in an inclusive and adaptable environment, this is your opportunity.

As a Helpdesk Associate, you will provide outstanding IT support, guidance, and training to end-users across various devices and applications. Your role will involve accurately recording, updating, and escalating support issues to ensure prompt resolution. You will also assist with IT onboarding activities and collaborate with internal IT teams on system testing and maintenance. Proactively identifying and suggesting improvements for processes and technologies is key, alongside a willingness to learn and develop within IT Business areas.

Essential qualifications include excellent English communication, both written and verbal, and exceptional customer service skills. A strong team-player attitude is vital. Please note that this role requires 24/7 rotational shifts, week-offs, and a mandatory Work From Office arrangement. Proficiency in troubleshooting software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is expected. You should possess strong bug-finding and resolution capabilities and be able to work effectively independently within a diverse global team.