Join NTT DATA as a Helpdesk Associate, contributing your technical expertise to our dynamic IT team in Noida. This role is perfect for individuals seeking to grow within a forward-thinking and inclusive organization. We are a global leader in business and technology services, committed to client success and societal impact through responsible innovation.

Serve as a crucial liaison between users and internal departments to ensure timely and accurate resolution of all online system issues. You will be responsible for troubleshooting a wide range of technical problems, including Windows and MAC operating systems, device setups, and common software and hardware challenges. This role also involves managing user accounts and ensuring smooth operation of network resources.

We are looking for a Graduate with proven experience or knowledge in a technical support capacity. Essential technical skills include proficiency in Windows and MAC troubleshooting, MDM, Autopilot Device Setup, SCCM, Amazon Workspaces, Citrix, Active Directory basics, Outlook, printer, external monitor, docking station, and network drive support. Excellent verbal and written English communication skills, along with strong customer handling abilities, are mandatory. This is a work-from-office position operating on a 24x7 rotational shift schedule.