Join NTT DATA's dynamic team as a Helpdesk Associate, focusing on ITIL best practices. This role is crucial for providing top-tier IT support and contributing to innovative technology solutions. If you thrive in a forward-thinking environment and are passionate about IT, this is an excellent opportunity to grow with us.

As a key member of our IT department, you will be instrumental in ensuring seamless technology operations for our end-users. We foster an inclusive and adaptable workplace where your contributions are valued and encouraged.

Deliver outstanding IT Service Desk support, offering guidance and training to end-users across various IT devices and applications.

Accurately record, update, and escalate support issues to the appropriate teams to ensure timely resolution.

Assist with all IT onboarding activities for new and existing end-users.

Collaborate with internal IT teams on system testing, integration, and ongoing maintenance.

Explore and identify new IT business tools to enhance support for both business users and the IT department.

Actively seek, suggest, evaluate, and implement improvements in processes and technology.

Possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities.

Demonstrate strong teamwork skills and the ability to collaborate effectively within a diverse global team.

Be comfortable working in a 24/7 rotational shift environment, with mandatory work from office in Coimbatore.

Exhibit strong troubleshooting skills, including bug identification and resolution.

Have solid knowledge of IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.