Join NTT DATA as a Helpdesk Associate and be a key player in our dynamic IT team. This role focuses on providing exceptional support to users, resolving technical issues, and ensuring seamless operations.

As part of a globally recognized leader in business and technology services, you'll contribute to accelerating client success and making a positive societal impact through responsible innovation.

We are committed to fostering an inclusive, adaptable, and forward-thinking environment where you can grow your career.

Respond promptly to customer inquiries via agreed channels, meticulously recording all reported issues.

Diagnose and resolve technical problems related to hardware, software, networks, and peripherals using available tools and internal processes.

Investigate the root causes of issues, apply appropriate fixes, and provide technical guidance to users.

Screen, refer, and resolve internal inquiries and work requests concerning PC maintenance, acting as an escalation point for less experienced colleagues when necessary.

Ideal candidates will possess a university education, preferably a technical degree or relevant Microsoft certifications.

Experience with Microsoft Operating Systems (local and hybrid administration) and Microsoft Office applications is highly desirable.

Demonstrated experience in providing hybrid IT support (office and remote) is an advantage.

Excellent communication and customer service skills are essential for effectively assisting our users.