NTT DATA is seeking an enthusiastic Helpdesk Associate with ITIL knowledge to join our dynamic team in Bangalore. This role is ideal for individuals passionate about technology and dedicated to providing exceptional support. You will be a key player in ensuring seamless IT operations and enhancing user experience.

We foster an inclusive and forward-thinking environment where innovation and growth are actively encouraged. Join a company that is a global leader in business and technology services, dedicated to client success and positive societal impact.

As a Helpdesk Associate, your core duties will involve delivering outstanding IT Service Desk support, guidance, and training to end-users across various devices and applications. You will be responsible for meticulously recording, updating, and escalating support issues to the appropriate teams promptly.

Your role will extend to assisting with all IT onboarding activities for end-users and collaborating with internal IT Teams on system testing, integration, and ongoing maintenance. Additionally, you will explore and identify new IT business tools to benefit both users and the IT department, while actively contributing to process and technology improvements. A willingness to learn and grow within different IT business areas is essential.

To excel in this position, you should possess excellent English communication skills, both written and verbal, coupled with exceptional customer service abilities. A strong team player attitude is crucial. This role requires flexibility for 24/7 rotational shifts, including weekends, and mandatory work-from-office attendance.

Essential technical skills include robust troubleshooting capabilities, proficiency in bug identification and resolution, and the ability to work autonomously within a diverse global team. Familiarity with IT software and hardware troubleshooting for Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment is required.