Join NTT DATA as a Helpdesk Associate and be part of an innovative and inclusive global team. This role provides essential L1 technical support, acting as a crucial link between clients and our infrastructure.

As a valued member of our Service Desk, you will contribute to resolving technical issues through phone, email, and chat, ensuring a seamless experience for our users. We are looking for individuals passionate about technology and dedicated to exceptional customer service.

Deliver L1 technical guidance for identifying, prioritizing, and resolving reported issues via phone, email, and chat. This involves recognition, research, isolation, and resolution steps.

Serve as a liaison between customers and internal departments within the Client Infrastructure, playing a key role in the support process. You will manage incident and request management procedures in alignment with ITIL best practices.

A Graduate degree is required, with a B.Tech/B.E. or any other technical degree being preferred. Successful candidates will possess 1 year of international calling experience.

Strong troubleshooting skills for MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications are essential. A solid understanding of ITIL best practices, particularly in Incident and Request Management, is also crucial. Excellent comprehension, writing, and customer handling skills are expected, along with comfort working in rotational shifts to provide 24x7 support.