Join NTT DATA as a Helpdesk Associate and provide essential IT support. This role is perfect for individuals eager to grow within a dynamic and forward-thinking organization. You'll be instrumental in ensuring smooth IT operations for our users.

This position is based in Coimbatore, Tamil Nadu, India. We are looking for dedicated professionals who thrive in a collaborative environment and are passionate about technology.

Deliver outstanding IT Service Desk support, including guidance and training on various IT devices and applications.

Accurately record, update, and escalate support issues to the appropriate teams in a timely manner.

Assist with all IT onboarding activities for new and existing end-users.

Collaborate with internal IT teams on system testing, integration, and ongoing maintenance.

Explore and identify new IT business tools to enhance support for both business users and the internal IT team.

Possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities.

Demonstrate strong teamwork capabilities and a proactive approach to problem-solving, including bug identification and resolution.

Required knowledge of IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.

Candidates must be willing to work 24/7 rotational shifts, including weekends and holidays, and must work from the office. Flexibility and the ability to work independently within a global team are key.