Join NTT DATA as a Helpdesk Associate and provide essential IT support. This role offers an opportunity to grow within a forward-thinking, inclusive organization committed to innovation and client success. You'll be part of a dynamic team serving global clients and contributing to society through responsible technology.

NTT DATA is a leading global business and technology services provider, recognized for its expertise in AI, cloud, security, and digital infrastructure. With a presence in over 50 countries, we empower organizations to navigate the digital future with confidence. Our commitment to research and development, coupled with local hiring practices, ensures effective and tailored client support.

As a Helpdesk Associate, you will be instrumental in delivering exceptional IT Service Desk support to end-users, offering guidance and training on various IT devices and applications. You will be responsible for accurately recording, updating, and promptly escalating support issues. Additionally, you will contribute to IT onboarding activities, collaborate with internal IT teams on system testing and maintenance, and research new IT business tools.

This role also involves actively seeking, suggesting, evaluating, and implementing process and technology improvements. You will be encouraged to learn and grow in different IT business areas, embracing a culture of continuous development and proactive problem-solving within a supportive team environment.

We are seeking candidates with excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong team player attitude is essential. This position requires 24/7 rotational shifts, including weekends, and a mandatory Work from Office arrangement in Bangalore.

Proficiency in troubleshooting hardware and software issues across various platforms including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment is necessary. The ability to work independently within a diverse global team, strong bug-finding, and resolution skills are also key requirements for this role.