Join NTT DATA as a Helpdesk Associate and provide exceptional IT support. This role is ideal for individuals passionate about technology and eager to grow within a forward-thinking organization.

As part of an inclusive and adaptable team, you will contribute to accelerating client success and making a positive societal impact through responsible innovation. NTT DATA is a global leader in AI and digital infrastructure, committed to helping organizations navigate the digital future.

Key responsibilities include delivering outstanding IT Service Desk support, guidance, and training to end-users across various devices and applications. You will be instrumental in recording, updating, and escalating support issues promptly.

This role also involves supporting all IT onboarding activities for end-users, collaborating with internal IT teams on system testing and maintenance, and identifying new IT business tools. You will also be encouraged to suggest, evaluate, and implement process and technology improvements, with opportunities to learn and grow in other IT business areas.

Ideal candidates possess excellent English communication skills, both written and verbal, along with exceptional customer service abilities and a strong team-player mentality. This position requires a willingness to work 24/7 rotational shifts, including weekends, with mandatory work-from-office arrangements.

Strong troubleshooting, bug-finding, and resolution skills are essential. You should be capable of working independently within a diverse global team. Proficiency in IT software and hardware troubleshooting for platforms such as Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment is required.