Join NTT DATA, a global leader in technology services, and contribute to innovative solutions that drive client success and societal impact. We are seeking a dedicated Helpdesk Associate with ITIL knowledge to join our team.

This role is based in Noida, Uttar Pradesh, India, and offers a dynamic environment for those eager to learn and grow within the IT sector. Be part of a forward-thinking organization committed to excellence and adaptability.

As a Helpdesk Associate, you will be the primary point of contact for end-users, providing exceptional support for various IT devices and applications. Your key duties will include:

- Delivering prompt and effective IT service desk support, guidance, and training. - Accurately recording, updating, and escalating support issues. - Assisting with IT onboarding activities for new users. - Collaborating with internal IT teams on system testing and maintenance. - Identifying and evaluating new IT tools to enhance business operations. - Suggesting and implementing process and technology improvements. - Showing a willingness to expand your IT knowledge into new business areas.

We are looking for candidates with strong communication and interpersonal skills. Essential qualifications include:

- Excellent written and verbal English communication. - Outstanding customer service abilities. - A collaborative team player attitude. - Proficiency in troubleshooting hardware and software issues (Windows 10, macOS, iOS, Android, Google Suite, Microsoft Environment). - Familiarity with ITIL best practices is beneficial.

This position requires a commitment to 24/7 rotational shifts, including weekends and holidays, with work from office being mandatory. The ability to work independently and within a diverse global team is crucial.