NTT DATA seeks passionate and innovative individuals to join our growing team. As a Helpdesk Associate with ITIL knowledge, you will be instrumental in providing top-tier IT support to our end-users. This role offers a fantastic opportunity for learning and professional development within a dynamic, forward-thinking organization.

We are looking for candidates who are eager to grow with us and contribute to our inclusive and adaptable culture. If you are ready to make an impact and advance your career in the IT sector, we encourage you to apply.

Provide outstanding IT Service Desk support, offering guidance and training on various IT devices, applications, and processes. You will be responsible for meticulously recording, updating, and escalating support issues to ensure prompt resolution.

Key duties include assisting with all IT onboarding activities for end-users and collaborating with internal IT teams on system testing, integration, and ongoing maintenance. You will also explore and identify new IT business tools to enhance support for both business users and our internal IT team, actively suggesting and implementing process and technology improvements while maintaining a willingness to learn and grow in other IT business areas.

Possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong aptitude for teamwork and comfort in working with diverse stakeholders are essential.

We require strong troubleshooting skills, with a knack for identifying and resolving bugs effectively. The ability to work autonomously within a global team is crucial. Familiarity with IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is mandatory. This role requires mandatory work from office in Coimbatore with 24/7 rotational shifts and week offs.