Join NTT DATA as a Helpdesk Associate and contribute to a forward-thinking organization. This role offers an excellent opportunity for individuals passionate about technology and eager to grow. You'll be part of an inclusive and adaptable team focused on driving innovation.

NTT DATA is a global leader in business and technology services, committed to accelerating client success and positively impacting society. With a strong presence across more than 50 countries, we are dedicated to responsible innovation and are recognized as a Global Top Employer.

Provide outstanding IT Service Desk support, offering guidance and training to end-users across various IT devices, applications, and processes. You will be responsible for promptly recording, updating, and escalating support issues to ensure timely resolution. This role also involves supporting all IT onboarding activities for end-users.

Collaborate with internal IT teams on system testing, integration, and maintenance. Actively explore and identify new IT business tools to enhance support for both business users and the internal IT team. Seek opportunities to suggest, evaluate, and implement improvements in processes and technology, demonstrating a willingness to learn and grow within other IT business areas.

We are seeking candidates with excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong team player attitude is essential, as is the flexibility to work 24/7 rotational shifts with week offs and a mandatory Work From Office arrangement.

Candidates should possess strong troubleshooting skills, with a knack for bug-finding and resolution. The ability to work independently while being part of a diverse global team is crucial. Proficiency in troubleshooting IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required.