Join NTT DATA as a Helpdesk Associate, a key role in providing essential IT support. This position is ideal for proactive individuals seeking to grow within a global leader known for innovation and adaptability. You'll be part of an inclusive and forward-thinking organization dedicated to client success and societal impact.

As a Helpdesk Associate, you will leverage your technical skills to resolve user issues, acting as a critical liaison between customers and the IT infrastructure team. We value exceptional talent and offer opportunities for professional development in a dynamic environment.

Provide expert technical guidance for identifying, prioritizing, and resolving reported issues via phone, email, and chat. This involves a comprehensive process of recognition, research, isolation, resolution, and follow-up.

Serve as the primary point of contact for users, acting as a liaison between clients and internal departments to ensure smooth IT operations. You will be instrumental in maintaining high levels of customer satisfaction through effective problem-solving and clear communication.

A strong foundation in troubleshooting MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications is essential. Familiarity with ITIL best practices for Incident and Request Management is also required.

Candidates must be graduates, with B.Tech/B.E or other technical degrees being preferred. Excellent communication, comprehension, and writing skills are necessary. A minimum of 1 year of international calling experience and outstanding customer handling abilities are expected. Flexibility to work in rotational shifts within a 24x7 support window is mandatory.