Join NTT DATA as a Helpdesk Associate, a Grade-4 role within our Service Desk. This position offers an exciting opportunity to grow with a leading global IT and business services firm.

We are looking for dedicated individuals passionate about technology and eager to contribute to client success. If you thrive in an inclusive and adaptable environment, this role is for you.

As a Helpdesk Associate, you will provide Level 1 technical support via phone, email, and chat. This involves identifying, prioritizing, and resolving reported technical issues.

You will act as a crucial liaison between customers and internal departments within the client's infrastructure, ensuring smooth communication and efficient problem-solving.

The ideal candidate will be a graduate with 1+ years of international calling experience and possess strong communication skills. We seek individuals who can work independently and adhere strictly to organizational policies and procedures.

Exceptional customer handling skills are a must, along with comfort working in rotational shifts. Proficiency in English and Polish is essential for effective communication. Basic troubleshooting knowledge of MS Windows, PC hardware, MS Office, and related applications is required.