Join NTT DATA, a global leader in technology services, and contribute to our mission of accelerating client success through responsible innovation. We are seeking a motivated Helpdesk Associate with ITIL knowledge to join our dynamic team in Coimbatore, India.

This role offers an excellent opportunity to grow within a forward-thinking organization that values adaptability and passion. Become part of an inclusive environment dedicated to shaping the digital future.

Provide outstanding IT Service Desk support, offering guidance and training to end-users on various IT devices, applications, and processes.

Efficiently record, update, and escalate support issues to the appropriate teams for prompt resolution.

Assist with all IT onboarding activities to ensure a smooth transition for new end-users.

Collaborate with internal IT teams on system testing, integration, and ongoing maintenance.

Explore and identify new IT business tools to enhance support for both business users and the IT team.

Actively seek, suggest, evaluate, and implement improvements in processes and technology.

Possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities.

Demonstrate strong teamwork and a proactive approach to troubleshooting and bug resolution.

Comfortable working independently within a diverse global team and adapting to 24/7 rotational shifts.

Proficient in troubleshooting IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.