Join our dynamic team as a Helpdesk Associate with ITIL expertise. You will play a crucial role in providing technical support and ensuring the smooth operation of our client's infrastructure.

This position involves acting as a key liaison between end-users and various internal departments, facilitating effective problem resolution. We are looking for individuals with a passion for technology and excellent customer-facing skills.

Deliver Tier 1 technical guidance for identifying, prioritizing, and resolving reported issues via phone, email, and chat.

Act as a vital link between customers and different departments within the client's IT infrastructure.

Utilize strong troubleshooting skills to diagnose and resolve technical problems efficiently.

Contribute to a collaborative global team environment while also being capable of working independently.

Must be a Graduate with 1-3 years of experience in a helpdesk or technical support role.

Possess excellent communication skills, with a preference for experience in international calling.

Demonstrate strong comprehension and writing abilities.

Exhibit exceptional customer handling and service skills.

Comfortable working in rotational shifts to provide 24x7 support.

This is a mandatory work-from-office position.

Proficiency in troubleshooting MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications is essential.