Join NTT DATA, a global leader in IT services and digital innovation, as a Helpdesk Associate. This role is pivotal in providing essential L1 technical support, ensuring the smooth operation of our systems and client satisfaction. We are looking for passionate and innovative individuals eager to grow with a forward-thinking organization.

You will be responsible for identifying, prioritizing, and resolving reported problems through phone and email. This involves actively researching, isolating, and resolving technical issues, and ensuring follow-up actions are completed. As a liaison between customers and internal departments, you'll play a key role in the accurate and timely resolution of all online system issues.

This position involves working in a rotational shift environment. We are seeking candidates with a Graduate degree and at least six months of experience in a technical support capacity, with a strong understanding of basic MS troubleshooting and networking fundamentals.

Ideal candidates will possess a minimum of six months of dedicated helpdesk or technical support experience. Strong communication skills are essential for effectively interacting with users and team members.

Proficiency in basic technical troubleshooting for computer-related issues, along with foundational knowledge of networking and Microsoft product support, is required. The role operates on a rotational shift schedule.