Join NTT DATA as a Helpdesk Associate in Coimbatore, Tamil Nādu. This role is crucial for providing L1 technical guidance, identifying, prioritizing, and resolving reported issues via phone and email. You will be instrumental in troubleshooting and ensuring timely resolution of online system problems, acting as a key liaison between customers and internal departments.

Offer essential L1 technical support, adeptly identifying, prioritizing, and resolving reported issues through phone and email channels. Engage in recognition, research, isolation, and resolution of problems, ensuring thorough follow-up. Serve as a vital link between customers and various organizational departments to guarantee swift and accurate resolution of all online system challenges.

This position requires a Graduate with a minimum of 6 months of experience in a technical support capacity. Essential skills include proficiency in troubleshooting Windows 10 and Win 8 operating systems, PC hardware, basic knowledge of Internet Explorer, networking, messaging, MS Office, and COTS applications. Fluency in English, excellent written and verbal communication, and strong customer handling skills are mandatory. This role operates on a rotational shift schedule.