Join NTT DATA as a Helpdesk Associate, contributing your ITIL expertise to our dynamic team in Bengaluru. This role offers a hybrid work model and is dedicated to supporting users in resolving hardware, software, network, and peripheral issues.

As a Service Desk Associate, you will be instrumental in ensuring maximum user uptime by providing efficient and accurate technical assistance. You'll engage with users via phone, chat, and email, diagnosing, researching, and resolving a wide range of IT challenges. Documenting service requests and coordinating with support groups will be key aspects of your role, alongside advising users on IT policies and capabilities.

Manage customer interactions and meticulously record reported issues within the ITSM system.

Identify, troubleshoot, and resolve technical problems, investigating root causes with internal guidance.

Provide crucial technical support and guidance for problem identification, prioritization, and resolution via telephone and email.

Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.

Act as a liaison between customers and internal departments to ensure accurate and timely resolution of online system issues.

Serve as a point of escalation and provide guidance to less experienced team members.

Possess an "Ideally University education, preferably technical degree, or Microsoft certifications" and demonstrate an awareness of Microsoft Operating Systems administration (local and Hybrid) and Microsoft Office family applications.

Experience in providing Hybrid (Office and Remote) IT support is advantageous. Strong problem-solving abilities are essential, utilizing troubleshooting skills to investigate potential solutions.

Excellent communication and customer service skills are a must, alongside fluency in the English language. Flexibility to work shifts may be required.