NTT DATA is seeking a motivated Helpdesk Associate with ITIL expertise to join our dynamic team in Coimbatore, India. We are committed to fostering an inclusive and innovative environment where you can grow your career.

This role offers the opportunity to provide essential IT support, contributing directly to end-user satisfaction and operational efficiency. You will be part of a forward-thinking organization dedicated to accelerating client success and societal impact through responsible technology solutions.

As a Helpdesk Associate, you will deliver outstanding IT Service Desk support, including guidance and training for various IT devices and applications.

You will be responsible for accurately recording, updating, and promptly escalating support issues. Additionally, you will assist with IT onboarding for all end-users and collaborate with internal IT teams on system testing and maintenance.

This position involves actively exploring and recommending new IT business tools to enhance support for both business users and the internal IT team. You will also identify, suggest, evaluate, and implement improvements in processes and technology, demonstrating a commitment to continuous learning and professional growth within IT business areas.

We are looking for candidates with excellent English written and verbal communication skills and exceptional customer service abilities. A strong team-player mentality is essential for success in this role.

This position requires a willingness to work 24/7 rotational shifts, including weekends and holidays, with a mandatory Work from Office arrangement. You should be comfortable interacting with diverse stakeholders.

Key technical skills include strong troubleshooting and bug-finding capabilities, along with proficiency in IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. The ability to work independently within a globally diverse team is also crucial.