Join NTT DATA as a Helpdesk Associate, contributing your technical expertise to our dynamic IT team. We are seeking proactive individuals ready to grow within an innovative and inclusive organization.

This role involves providing crucial technical support, acting as a vital link between users and IT departments to ensure swift and effective resolution of all online system issues.

About NTT DATA: We are a global leader in business and technology services, committed to driving client success and societal impact through responsible innovation. With a presence in over 50 countries, we offer extensive capabilities in AI, cloud, security, and more, helping organizations navigate the digital future.

Provide technical assistance and support for PC and network issues, including Windows and MAC troubleshooting, registry edits, and system optimization.

Manage and set up Autopilot devices, along with expertise in MDM, SCCM, Amazon Workspaces, and Citrix environments.

Troubleshoot Active Directory, Outlook, printer, external monitor, docking station, and network drive problems efficiently.

Act as a liaison between customers and internal departments, ensuring timely and accurate resolution of all on-line system challenges.

A Graduate degree with a minimum of 2 years of experience in a technical support capacity is required.

Proficiency in troubleshooting Windows 10/8 OS, PC hardware, basic Internet Explorer, networking, messaging, MS Office, and COTS applications is essential.

Exceptional English communication skills, both written and verbal, are mandatory, along with excellent customer handling abilities.

This position requires availability for rotational shifts.