NTT DATA is seeking a motivated Helpdesk Associate with ITIL knowledge to join our dynamic team in Bangalore. This role offers an excellent opportunity for individuals passionate about technology and customer service to grow within a globally recognized organization.

As a key member of our support team, you will be instrumental in ensuring seamless IT operations for our users. This position is ideal for those looking to build a career in IT support and infrastructure within a forward-thinking company that values employee well-being and development.

You will manage customer interactions, meticulously recording reported issues within the ITSM system. This involves identifying problems, applying effective fixes, and investigating root causes using established internal processes and your industry knowledge.

You'll provide essential technical guidance, assisting in the identification, prioritization, and resolution of user issues via telephone and email. The role also includes screening, referring, and diagnosing internal inquiries related to PC maintenance, acting as a liaison between users and various departments to ensure timely problem resolution.

Ideal candidates will possess a university education, preferably a technical degree or relevant Microsoft certifications. Experience with Microsoft Operating Systems (local and hybrid administration) and Microsoft Office applications is advantageous.

Strong communication and customer service skills are essential, as is the ability to analyze and solve problems effectively. Fluency in English is required, and flexibility to work shifts may be necessary. This role focuses on direct staff employment opportunities with NTT DATA Services.